Refund & Delivery Policy

Before going live: confirm your final refund/support rules and add your customer-support contact details to this page.

Delivery

After Instamojo reports a successful payment, Taxation Seekho verifies the transaction server-to-server. Once verified, the buyer is shown a private eBook access page with the purchased PDF download(s). If delivery email is enabled, the private access link can also be sent to the purchase email.

Failed or pending payment

If payment is not confirmed as successful, PDF access is not released. If money is debited but the order is not verified, the transaction should be checked against the Instamojo payment ID before any manual delivery or refund is processed.

Duplicate payment

Accidental duplicate successful payments should be reviewed using the corresponding Instamojo payment IDs. A duplicate transaction can then be handled according to the merchant's final support/refund process.

Refund terms

Because these are digital products, the merchant should publish the exact refund eligibility, time window and exceptions before accepting live payments. Do not rely on this paragraph as your final business policy until those terms are confirmed.

Last updated: 5 October 2026